📦 Our Shipping Policy Explained

Thank you for shopping with us! To ensure a smooth and satisfactory experience, please review our detailed shipping policy below.

1.1 Processing Time

  • Order Processing: All orders are processed within 1-2 business days from the date of receipt. Our processing hours are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: Once your order has been processed and is ready to ship, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to be available.

1.2 Shipping Methods and Rates

  • Standard Shipping: Our standard shipping option generally takes 5-7 business days for delivery.
  • Overnight Shipping: For the fastest delivery, choose our overnight shipping option, which ensures delivery within 1 business day. Orders must be placed by 2 PM EST to qualify for same-day processing. The cost for overnight shipping is Rs.450 for one kg. This is our premium option for urgent orders.
  • Free Shipping: Enjoy free standard shipping on all orders. This offer applies to domestic orders only and may be subject to change.
  • 1.3 Shipping Locations
  • Domestic Shipping: We offer shipping to all states within the PAKISTAN. Shipping rates and delivery times may vary depending on your location.
  • International Shipping: We currently ship to [list countries or regions]. International shipping rates and delivery times will vary based on the destination. Customs duties, taxes, and other fees are the responsibility of the customer and are not included in the shipping cost.
  • PO Boxes and Military Addresses: We are happy to ship to PO Boxes and military addresses (APO/FPO). Please ensure that the address is complete and correct to avoid delays.
  • 1.4 Order Tracking
  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number. You can track your shipment through our website or directly with the carrier using the provided tracking number.
  • 1.4 Order Tracking
  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number. You can track your shipment through our website or directly with the carrier using the provided tracking number.
  • Delivery Updates: Please allow up to 24 hours for tracking information to be updated. If you do not receive tracking information within the estimated processing time, please contact us.
  • 1.5 Shipping Delays
  • Carrier Delays: While we strive to meet our delivery estimates, shipping times may be affected by factors beyond our control, such as severe weather, carrier disruptions, or logistical issues. We appreciate your understanding and patience.
  • Order Issues: If your order is delayed beyond the estimated delivery window, please contact us so we can assist in resolving the issue.
  • 1.6 Incorrect Addresses
  • Address Accuracy: It is the customer’s responsibility to provide a complete and accurate shipping address. Please review your shipping details before placing your order.
  • Address Changes: If you notice an error in your shipping address, contact us immediately. We will make every effort to correct the address before the order is processed. Once an order is in transit, we are unable to make changes to the shipping address.
  • 1.7 Missing or Lost Packages
  • Package Tracking: If your package is marked as delivered but you have not received it, check with your local carrier and neighbors. Sometimes packages are left in secure locations or with neighbors.
  • Lost Packages: If you believe your package is lost, please contact us at info@emaantextile.pk. We will work with the carrier to investigate and resolve the issue. In the rare event that a package is confirmed lost, we will assist with filing a claim and replacing the order if possible.
  • 1.8 Returns and Exchanges
  • Return Process: For information on returns and exchanges, please contact on info@emaantextile.pk . All returns must be initiated within 30 days of receipt, and items must be in their original condition with tags attached.
  • Shipping Costs for Returns: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
  • 1.9 Contact Us
  • Customer Service: For any questions or concerns regarding shipping, please contact our customer service team at info@emaantextile.pk. We are here to help and ensure your shopping experience is seamless.
  • Thank you for choosing Emaantextile.pk We appreciate your business and look forward to serving you.